How OpsNinja inspects 10,000 units per month for Hash Stash
We sat down with Hash Stash’s COO, Clara Mae Silvestre, to unpack some of the challenges they’ve encountered as a growing brand, their experience with OpsNinja, and how OpsNinja has enabled them to scale operations by streamlining their quality control process.
About
Hash Stash is a fast-growing consumer brand that makes accessory and storage boxes for recreational cannabis products. In a few short years, the brand has scaled quickly from Clara and her business partner to a team of nearly ten employees and over $4 million in revenue.
We sat down with Hash Stash’s COO, Clara Mae Silvestre, to unpack some of the challenges they’ve encountered as a growing brand, their experience with OpsNinja, and how OpsNinja has enabled them to scale operations by streamlining their quality control process.
Ultimately, Clara emphasizes her trust in OpsNinja because the company streamlines the quality control process end-to-end, especially as production volume increases exponentially.
“The OpsNinja team is friendly, helpful, and quick to take care of their customers, no matter our needs.” - Clara, COO – Hash Stash
The Challenge
Someone who can handle the volume
Hash Stash’s core business was initially through Amazon for the first 1.5 years, and now the majority of business comes through Shopify. As a result, there is a need for a succinct way of running quality control and inspections.
Clara and her business partner have been using OpsNinja to operate this part of their business for years, and it’s been a key to their ability to scale the business easily.
“We discovered OpsNinja after a good friend recommended it, and we haven’t looked back,” Clara said.
With that, Hash Stash has found a trusted partner in OpsNinja, having helped them grow from an initial production run of 1,000 – 2,000 units to consistently inspecting 10,000 – 20,000 per month.
“We just want to make sure that the quality is the same every single time… and because our product is a higher ticket item, we need a level of detail that stands the test of time. OpsNinja offers us that,” notes Clara, adding, “they catch subtleties that other suppliers routinely miss.”
Additionally, communication with inspection teams and adapting to changes in the supply chain proved to be cumbersome tasks.
The Solution
Attention to detail – at scale
For Clara, it’s not just that OpsNinja can handle the sheer volume of inspections and orders rolling in. It’s that they can do it with an attention to detail that meets Hash Stash’s standards.
“Our product has so many moving parts–we’re constantly improving on the quality of our pieces,” says Clara. With that comes changes in inspection requirements, and thus, a level of detail that comes with the territory.
Clara adds, “Every time we make a change, I communicate that with OpsNinja. Their team is so alert and attentive to our requests and always makes sure their reports after inspection are thorough and detailed.”
Where most suppliers reply to your inspections with a pass / fail approach, OpsNinja sends its customers:
- An assessment of why each has passed or failed
- Photos and videos of what each product looks like
- A list to identify which products are missing components
- Thorough reports with inspection and QC recommendations
- + more!
You can interact with all of these details from the comfort of OpsNinja's intuitive, simple-to-use dashboard. Hash Stash leverages this dashboard to find everything from booking inspections, to valuable insights post inspection, empowering Hash Stash to spend less time on tedious details and more time growing their business.
The Results
A partner to grow *with* you
OpsNinja's commitment to excellence and responsive support transcends transactions and instead fosters a collaborative environment where brands feel supported and empowered. As Clara noted, Movley's team embodies qualities of friendliness, helpfulness, and efficiency, making them an integral part of Hash Stash's operations.
When you look at the DTC landscape today, it’s harder than ever for brands to thrive, much less survive. Whether it’s maintaining product quality to navigating supply chain complexities, OpsNinja is becoming a beacon of reliability and support for fast-growing businesses beyond its software.
OpsNinja isn’t a tool; it’s your partner who’s committed to quality control excellence, no matter the brand.
