Last Updated: July 24, 2025
OpsNinja, Inc. (“OpsNinja,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.opsninja.com), use our services, or communicate with us in any manner.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, email address, phone number, company name, job title, and postal address.
• Account Information: Login credentials, billing information, and purchase history.
• Payment Data: Processed via secure third-party payment processors.
• Usage Data: Pages visited, links clicked, time spent, referring URLs, and other analytics data.
• Device & Log Information: Browser type, device type, IP address, access times, and other technical data.
• SMS Consent Data: If you opt in to receive text messages, we may collect your phone number and related preferences.
2. How We Use Your Information
We use your information to:
• Provide and maintain our services.
• Process payments and manage your account.
• Send transactional and administrative messages.
• Respond to inquiries and provide customer support.
• Analyze usage and improve website functionality and user experience.
• Send marketing communications where permitted.
• Comply with legal obligations.
3. SMS Text Messages
If you provide your mobile phone number, we may use it to send you SMS/text messages related to:
• Inspection scheduling or status updates
• Appointment confirmations
• Reminders or service notifications
• Account or security alerts
Message frequency: Varies based on your interactions with us.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at s u p p o r t @opsninja.com.
We do not sell or share your mobile number with third-party marketers. It may be shared with service providers (e.g., SMS delivery platforms like Twilio) strictly to enable message delivery.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
• Service Providers: Companies who support our operations (e.g., payment processors, SMS vendors, analytics providers).
• Business Transfers: In the event of a merger, acquisition, or asset sale.
• Legal Obligations: To comply with laws, legal processes, or protect rights and safety.
All third parties are required to protect your information and use it only for authorized purposes.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Keep you logged in
• Analyze site traffic and behavior
• Improve performance and personalize content
You can adjust your cookie settings through your browser preferences.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law.
7. Your Rights
Depending on your location, you may have the right to:
• Access, correct, or delete your personal information
• Object to or restrict our use of your data
• Request data portability
• Withdraw consent (including SMS opt-in)
To exercise these rights, contact us at s u p p o r t@opsninja.com.
8. Security
We take appropriate security measures including encryption, secure servers, and firewalls to protect your data from unauthorized access and misuse. However, no method is 100% secure.
9. International Transfers
If you are accessing our services from outside the U.S., your data may be transferred to, stored in, and processed in the United States or other countries.
10. Third-Party Links
Our site may contain links to external sites. We are not responsible for the content or privacy practices of those sites.
11. Children’s Privacy
OpsNinja’s services are not directed at individuals under 13 years of age. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date above. You should review this policy regularly.
13. Contact Us
For questions or concerns about this policy, please contact:
OpsNinja, Inc.
Email: s u p p o r t@opsninja.com
Website: www.opsninja.com